Solution: Open zenith.properties and change dsp.security.provider to ANON and restart the service.
Problem: The service has been started but http://localhost:<configuredport> does not give a response
Problem: The server stops working due to running out of memory (indicated in the log)
Problem: A filter never shows it’s members and the browser complains
Solution: This is very likely a large (>1000) member hierarchy and UNSUITED for filtering.
Problem: The designer has been used for an extended period of time and now IE is getting slow
Solution: Restart IE. IE has a rather severe unpatched memory issue and complex web apps makes it leak memory. The slowdown is a signal it is paging or has completely wrecked it’s own memory area. Restart and everything is fine.
Problem: An object has been deleted by mistake
Solution: All deleted objects are stored in <installdirectory>\store\deleted\<type> and can be restored from there
(Note: this is only relevant for objects that were deleted using the web UI)
Problem: User A has created an object and wants user B to use it in designer. However user B does not see it.
Solution: User B is only allowed to see published objects and objects that he/she created. An approval administrator must change the states of the object to PUBLISHED using the administrative UI (Approval tab)
Problem: Kerberos doesn’t work
Solution: Read the whitepaper. Follow the instructions to the letter. Unless you are absolutely 100 percent sure of what you are doing do NOT attempt to deviate from that script, Kerberos is very powerful but notoriously sensitive and will bite you if you are not careful.
Problem: After entering your License key you get the message “Registration failed: Check your product key and network connection”
Example of proxy settings in the zenith.properties file:
http.proxyHost=proxyserver.domain.local http.proxyPort=8080 http.nonProxyHosts=*.mycompany.com|*.mycompany.local|localhost http.proxyUser=domain\UserName http.proxyPassword=password
N.B. Make sure that you dont have any spaces around the equal signs.
Problem: You get a lot of error messages like “Root members not found” or “The call failed on the server”. When examine the log file you find Error 503.
Solution: Typically this is caused by misconfiguration of the OLAP Pump. Open the IIS Manager where you have the OLAP Pump installed, expand Application Pools, right click on your OLAP Pump and select Properties. Then select the tab “Performance”
Problem: When changing members in a slicer on a canvas, some gems does not change the corresponding values.
Problem: When trying to save an object (gem or canvas) in Excel- or PDF-format nothing happens.
Problem: After restarting the browser and/or the pcMobile Service, stored information is changed.
Problem: After installing pcMobile on a Windows Vista or Windows 7 machine the pcMobile Service does not appear.
Problem: When trying to start the pcMobile service it does not start on the first attempt. On the second or third attempt it starts.
How to exclude pcMobile from being scanned when using McAfee
Problem: When trying to Install pcMobile Planning service you get the message “Install Web Service failed with message “Unknown error (0x80005000)”.
In modern browsers it's possible to put objects in different layers, something which could be of good use when designing canvases - ie with a partially colored background behind some grouped canvases. However, this functionality sometimes doesn't work as expected in browsers such as Internet Explorer and Firefox. If you experience problems - please try to use the Chrome browser instead. It has support for changing layers in while browsing (as opposed to Firefox and Internet Explorer).
Problem: Within pcMobile there is a limitation that makes you can not have more cubes of the same name in a single instance of pcMobile.
Solution: A common situation is that you have a development environment and a production environment where the cubes have the same name. By doing the same with canvas installation you can have a Canvas instance that points to the development environment and one instance that points to the production environment. Technically there is nothing preventing you have multiple instances of the pcMobile on the same server as long as they use different port numbers.
Problem: When opening a canvas you get this error message: “The database did not respond in a timely fashion, you can try reloading the page, if the error persists please contact IT support.”
Solution: If IIS where the OLAP pump is set up doesn’t work you can get this error message.
But the most common explanation is normally MDX-queries that asks for something that not any longer exists in the cube. If you for example create gems using one data source (cube) and then later change to a slightly different cube you can run into this problem.
To solve the problem, check the MDX for the slicers/gems on the canvas one by one and see where you get the problem.